Refund policy
Return & Refund Policy – Divine Herbal Care
At Divine Herbal Care, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.
Damaged or Incorrect Products
If your order arrives damaged, leaking, defective, or you receive the wrong product, please contact us within 24 hours of delivery.
Please provide:
- Your order number
- Your name and contact number
- Clear photos/videos of the product and packaging
- A brief description of the issue
After reviewing the issue, we may offer a replacement or refund where applicable.
Returns
For hygiene and safety reasons, opened, used, or partially used skincare and personal-care products are generally not eligible for return.
Unused and unopened products may be considered for return within 7 days of delivery, provided the product is in its original condition, packaging, and seal.
Return approval is required before sending any product back.
Products Damaged During Delivery
If your product is damaged during shipping, please contact us within 48 hours of receiving the order. We may request photos or videos as proof before arranging a replacement or refund.
Refunds
Once an approved returned product has been received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed using the applicable payment/refund method. Processing time may vary depending on the payment method and financial institution.
Return Shipping
If the return is due to an incorrect, defective, or damaged product received from Divine Herbal Care, we will determine the appropriate return-shipping arrangement.
For other approved returns, return shipping costs may be the customer's responsibility.
Order Cancellation
Orders can be cancelled before they are dispatched by contacting us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Non-Returnable Products
Due to hygiene and product-safety considerations, opened or used skincare, haircare, body-care, lip-care, and personal-care products are not normally eligible for return unless the product is defective, damaged, or incorrectly supplied.
Contact Us
For return or refund requests, contact Divine Herbal Care:
WhatsApp/Phone: +92 321 2002466
Website: divineherbalcare.com